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Highly-rated VDRs are easy to use, come with no learning curve, and have an on-call customer support service that is ready to answer any questions. When selecting a service the most important elements are cost, functionality, reliability, and user-friendliness. Support is crucial because customers will be using the VDR to conduct transactions that require a certain amount of time. They do not wish to be stuck on an unintuitive platform, or have to wait to receive assistance from a call center.

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